What does the warranty cover?
Our warranty covers eligible manufacturing defects in materials and workmanship under normal residential use.
How long does the warranty last?
Warranty coverage varies by product and component. Please check the warranty information provided with your purchase for specific coverage periods.
What is not covered?
The warranty does not typically cover damage caused by misuse, improper installation, accidents, unauthorized modifications, neglect, or normal wear and tear.
Does the warranty cover installation?
Installation and labor costs are not covered unless specifically stated in your purchase agreement.
How do I submit a warranty claim?
Contact our customer support team with your order number, product details, photos of the issue, and a brief description of the problem.
Do I need proof of purchase?
Yes. Proof of purchase may be required to verify your warranty and purchase date.
What happens after I submit a claim?
Our team will review your claim. If approved, we may repair or replace the defective product or component according to the applicable warranty terms.
Does the warranty cover weather-related damage?
Warranty coverage may not include damage caused by extreme weather, improper maintenance, environmental conditions, or failure to properly protect the product.
Can I transfer my warranty?
Warranty transferability depends on the specific product and warranty terms. Please contact us for confirmation.
Where can I find the full warranty terms?
For complete warranty details, please refer to the warranty documentation included with your purchase or contact Outdoor Kitchen America.
