At Outdoor Kitchen America, we want your outdoor kitchen products to arrive safely, securely, and on schedule. Because our products can include large and specialized components, shipping requirements may vary depending on your order, destination, and product configuration.
Shipping & Delivery FAQs
Where do you ship?
We ship eligible products to locations throughout the United States. Shipping availability may vary depending on the product and destination.
How much does shipping cost?
Shipping costs depend on the size and weight of your order, delivery location, and shipping method. Any applicable shipping charges will be provided during the ordering process or confirmed with you before your order is shipped.
When will my order ship?
Most orders require processing time before shipment. The estimated shipping timeframe can vary based on product availability, customization, order size, and destination.
How will I know when my order ships?
Once your order has shipped, we will provide tracking or delivery information when available so you can monitor its progress.
Do you offer freight delivery?
Yes. Larger outdoor kitchen components may require freight delivery. Freight shipments are typically delivered to the address provided at checkout and may require coordination with the carrier.
Will the carrier bring the products inside my home?
Standard delivery generally does not include moving products inside your home, garage, or backyard. Delivery services and placement options may vary by shipment.
What should I do when my order arrives?
Please carefully inspect your shipment for visible damage before accepting delivery. If you notice damage, photograph the packaging and affected products and contact us as soon as possible.
What if my shipment arrives damaged?
If your order arrives damaged, document the condition with clear photos of the packaging and products. Contact Outdoor Kitchen America promptly with your order information and photos so we can help resolve the issue.
Can I change my shipping address after placing an order?
Address changes may be possible if your order has not yet shipped. Contact us as soon as possible. Once an order has been shipped, changes may not be possible or may result in additional charges.
Can I schedule my delivery?
For certain freight shipments, the carrier may contact you to arrange a delivery appointment. Availability depends on the carrier and destination.
Are there delivery delays?
Delivery dates are estimates and may be affected by carrier delays, weather, holidays, product availability, or other circumstances outside our control.
Do you ship internationally?
International shipping availability depends on the product and destination. Please contact our team before placing an international order to discuss available options.
Important Delivery Information
Inspect Before Signing
For freight deliveries, inspect your shipment carefully for visible damage before signing the delivery receipt whenever possible.
Document Any Damage
Take photos of the box, packaging, shipping labels, and damaged products. Keep all original packaging until the issue has been resolved.
Delivery Access
Please make sure the delivery location is accessible to the carrier. Large outdoor kitchen components may require sufficient driveway or unloading space.
Additional Delivery Charges
Special delivery requirements, difficult access, storage, redelivery, or other carrier services may result in additional charges.
Questions About Your Delivery?
Our team is here to help you throughout the shipping process.
Contact Outdoor Kitchen America for shipping estimates, delivery questions, order updates, or assistance with a damaged shipment.
